Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments in British Pounds Sterling (GBP).

Is my payment information secure?

Absolutely. We use SSL encryption and trusted payment gateways to ensure your transactions are completely secure. We never store your credit card or payment details on our servers.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us immediately at support@verostudio.co.uk. We process orders quickly, so we can only guarantee changes if you contact us within 2 hours of placing your order.

Will I receive an order confirmation?

Yes, you'll receive an email confirmation immediately after placing your order. If you don't see it within a few minutes, please check your spam folder or contact us.

Shipping & Delivery

How much does shipping cost?

We offer free shipping on all orders within the United Kingdom. No minimum order value required.

How long will my order take to arrive?

Orders typically arrive within 7-10 business days. We process orders within 1-2 business days, and shipping takes 5-8 business days. Orders placed after 5:00 PM GMT will be processed the next business day.

Which carriers do you use?

We partner with trusted UK carriers including Royal Mail, DPD, and Evri to ensure your items arrive safely and on time.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime by visiting https://www.verostudio.co.uk/tracking

Do you ship internationally?

Currently, we only ship within the United Kingdom. We're working on expanding our shipping areas in the future.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be unused and in their original packaging. For full details, please see our Return Policy at https://www.verostudio.co.uk/policies/refund-policy

How do I start a return?

Simply email us at support@verostudio.co.uk with your order number and reason for return. We'll send you detailed return instructions and a return authorization.

Who pays for return shipping?

For defective or incorrect items, we cover all return shipping costs. For change of mind returns, the customer is responsible for return shipping costs.

How long do refunds take?

Once we receive and inspect your return, refunds are typically processed within 7 business days. The time it takes to appear in your account depends on your bank or payment provider.

Products & Quality

Are your products suitable for outdoor use?

Yes! All our products are specifically designed for outdoor use. We carefully select items made from weather-resistant materials that can withstand the elements while maintaining their beauty.

How do I care for my outdoor furniture?

Each product comes with specific care instructions. Generally, we recommend covering furniture during extreme weather and cleaning regularly with appropriate products. Detailed care guides are available for each product type.

Do you offer assembly services?

Most of our products come with clear assembly instructions. While we don't offer assembly services, our customer support team is always happy to help guide you through the process if needed.

Can I see products before purchasing?

While we're primarily an online retailer, customers can arrange to view display pieces at our London office by appointment. Contact us to schedule a viewing.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and shop faster next time.

How do you protect my personal information?

We take privacy seriously. We only collect information necessary to process your order and never share your data with third parties for marketing. Read our full Privacy Policy at https://www.verostudio.co.uk/policies/privacy-policy

Can I unsubscribe from marketing emails?

Of course! Simply click the unsubscribe link at the bottom of any marketing email, or contact us directly to update your preferences.

Customer Service

How can I contact customer service?

You can reach us at:

• Email: support@verostudio.co.uk

• Phone: +447883410415

• Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT

How quickly will you respond to my inquiry?

We aim to respond to all emails within 1-2 business days. During busy periods, it may take slightly longer, but we always strive to help as quickly as possible.

What if my question isn't answered here?

No problem! Contact our friendly customer service team at support@verostudio.co.uk or call us at +447883410415. We're always happy to help with any questions about our products or services.

About Vero Studio

Where are you located?

Our offices are located at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Why should I choose Vero Studio?

We specialise in outdoor living, carefully curating each product for quality, style, and durability. With free UK shipping, easy returns, and dedicated customer service, we make transforming your outdoor space simple and enjoyable.

Do you have a physical store?

We operate primarily online to offer you the best selection and prices. 

Still have questions? We're here to help! Contact us at support@verostudio.co.uk or visit our Contact page at https://www.verostudio.co.uk/contact